PERSONAL INTERVIEW/APPLICATION All contractors and service providers, after completing an application and reference checks, are interviewed face-to-face to be part of the network.
INSURANCE VERIFICATION We contact the insurance company directly to confirm liability insurance and to be listed as a certificate holder for on-going notification of any changes to the policy.
QUALITY OF WORK We check quality of work via references from two to three prior clients along with a test referral before admitting the contractor or service provider to our network.
TRADE LICENSE VERIFICATION We make sure that the business is licensed if required by the state.
BBB CHECK We check prior performance complaint history with the Better Business Bureau.
SEX OFFENDER SEARCH We check that the business owner is not listed on the official state sex offender website.
QUALITY CONTROL Feedback is requested from the homeowner after each request for service providing an on-going performance rating of the contractor. Failure to meet quality standards results in immediate dismissal. Deteriorating professionalism is managed with a three strikes-you are out process.
We utilize a third party search service to check the following four items:
BANKRUPTCY SEARCH Check history of the business owner regarding bankruptcy filings.
CRIMINAL RECORDS Conduct criminal searches for any relevant activity of the business owner.
CIVIL JUDGEMENTS Check for state level civil legal judgments against the business owner.
LIEN SEARCH Check for liens placed against the business owner.